Website Privacy Notice

This Privacy Notice is provided by Perfios Software Solutions Private Limited (hereinafter referred to as “We/we” , “Our/our” , “Company”) . It is intended to be a clear, standalone, and easily understandable electronic document, in compliance with the applicable data protection regulations. It details how we collect, process, and protect the End-User’s (hereinafter referred to as “user” or “you” or “your”) Personal Data in connection with the services offered through our website and digital platform (“hereinafter referred to as “Company Systems”).

1. Identity and Contact Information of the Organisation

Perfios Software Solutions Private Limited.

 Our Registered Address: 3rd Floor, ABR Emerald, Plot No. D 8, Street No.16, MIDC, Andheri East, Mumbai, Chakala Midc, Mumbai, Mumbai, Maharashtra, India, 400093 and its corporate office at HM Vibha Towers, 4th Floor, No. 66/5-25, Hosur Road, Above Star Bazaar, Adugodi, Bangalore – 560 030

Our Website/Application: https://perfios.ai/

Description: Lead generation, product awareness, and enabling contact between interested parties and the Perfios Business and Marketing Teams.

2. Itemised Description of Personal Data Collected and Processed

We confirm that we currently process only such Personal Data as is necessary for our marketing and communication purposes.

• Personal Identifiers & Contact Information: The Company shall collect the information provided by the user in the course of use of the Company Systems including , but not limited to- Name, Job Title, Company Name, Email Address, and Mobile Number or any other information as provided by the user.
• Device & Technical Identifiers: Collection of information through automatic tracking of your use of the Company Systems, irrespective of whether you have created an account with us or not. Such information may include, without limitation, Your interactions with the Company Systems, such as the viewed pages, nature of search, experience on use of the Company Systems, IP addresses, details of Your computer system, device id, browser, location, connections, or any information that the Company may collect through the use of cookies and other tracking technologies. The collection of data may in most cases be automatic.
• Inferred Interest Data: Topic interest (e.g., “KYC solutions,” “Lending technology”), download history of marketing materials

3. Specific Purpose of Processing the Data

Perfios processes your Personal Data strictly for the following exact, specified purposes. We confirm that only necessary data is proposed to be processed for this purpose.

• Marketing and Product Awareness: Sending updates, newsletters,and promotional information about our products and services.
• Lead Generation and Sales Contact: Identifying potential clients and enabling our sales team to contact you based on your expressed interest.
• Website Analytics and Improvement: Analysing website traffic and user engagement to improve the user experience and effectiveness of our online content.

4. Lawful Basis and Legitimate Interests of the Company

The processing relies on the following legal grounds under the applicable data protection regulation:

• Consent: Processing is based on your free, specific, informed, unconditional, and unambiguous consent, signified through a clear affirmative action.
• Certain Legitimate Uses: Processing is necessary for purpose specified for which you have voluntarily provided your Personal Data and have not withdrawn consent.

5. Data Sharing and Third Parties

Perfios may disclose your Personal Data to law enforcement or regulatory bodies when legally required.

6. Data Retention and Security Measures

• Data Retention: Perfios may retain marketing data as long as your consent is active and as per the process defined by the law.
• Reasonable Security Safeguards: Perfios willWe implement reasonable security safeguards commensurate with the data processed. This includes:
  • Methods: The information provided, subject to disclosure in accordance with this Policy, shall be maintained in a safe and secure manner. The information shall be protected, to a commercially reasonable extent, against unauthorized access, use, or disclosure. The Company’s databases and information are stored on secure servers with appropriate firewalls.
  • Notwithstanding anything to the contrary, while the Company will use all reasonable efforts to ensure that any information collected from You or are generated by Your use of the Company Systems is safe and secure, it offers no representation, warranties or other assurances that the security measures are adequate, safe, fool proof or impenetrable.
  • Certifications: Adherence to standards including ISO 27001 , ISO 27701 , AICPA SOC2 , CSTAR Level-2 , ISO 27017 and ISO 42001
• For further information , please visit https://perfios.ai/perfios-trust-center/.

7. Rights of the Data Principal and Withdrawal Mechanism

You can exercise your rights under the Act using the communication link provided below:

• Right to Withdraw Consent: You can withdraw your consent with comparable ease to how it was given. All marketing processing will cease immediately upon withdrawal.
• Right to Correction and Erasure: To request us to correct inaccurate/misleading data, update data, or erase data (e.g., removing your email from our mailing list).
• Right of Access & Grievance: To request a summary of the data processed and to lodge a complaint.
• Right to Nomination: To nominate an individual to exercise your rights in the event of your death or incapacity.

To protect your privacy and security, all requests to exercise your rights are subject to successful identity verification. We will not fulfill a request unless we can authenticate that you are the individual (or the authorized representative of the individual) to whom the data pertains.

We may ask you to provide additional information, such as confirming your registered email, providing a government ID, or answering security questions. Any information provided for verification will be deleted immediately after your identity is confirmed.

Our obligation to fulfill these rights is further subject to technical feasibility and legal limitations. We may decline or limit your request if:

• It would involve disproportionate technical effort or expense.
• It conflicts with our legal, tax, or regulatory retention obligations (e.g., anti-money laundering laws).
• The request is ‘manifestly unfounded or excessive,’ particularly if it is repetitive.

Other Rights under Applicable Law: In addition to the rights specifically listed above, you may be entitled to other rights as per the local data protection laws of your jurisdiction. We will honor any such additional requests to exercise your rights, provided that:

• Verification: We can successfully verify your identity to ensure the security of your data; and
• Feasibility: The request is technically feasible and does not conflict with our legal or regulatory obligations.

Communication Address for redressal of grievances: grievances@perfios.com

8. Grievance Redressal Mechanism and DPO Details

We are committed to providing a readily available means of grievance redressal.

• Time Window for Redressal: We will comply with all requests within a reasonable period of 30 days.
• Details of the DPO and Grievance Officer: Mr. Mohit Srivastava; grievances@perfios.com
• If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country. A list of the relevant authorities based on your location is available below or upon request from our DPO at grievances@perfios.com.

9. Changes to this Notice

We will keep this privacy notice under regular review. Any updates will be placed here. The “Last Reviewed” date at the top indicates when this notice was last updated.